Returns Policy

We want you to be happy with your products and will gladly accept returns on all full-priced items within 30 days of receiving your order provided they are in new and unused condition with proof of purchase.

 

Musical Instruments

Musical instruments are only eligible for return within 14 days from date of receipt. Woodwind instruments or instruments played by the mouth are not eligible for return or exchange due to hygiene. 

Custom Made

Custom props and special orders are not eligible for return. This includes custom lengths and wick size.

By the Metre Items

Items cut by the meter are not eligible for return e.g. kevlar wick or grip.

In-store Purchases

Receive an instant refund or exchange. In-store purchases cannot be returned via post. 

Returning Online Returns

You'll need to cover return postage and postage charges on your original order are non-refundable. If you would like to return an internet order please click here to start the return process.

Sale Items

Sale and markdown items are not eligible for refunds, exchanges or credit notes unless deemed faulty.

Final Sale or Ex-Demo

Final Sale or Ex-Demo items are products that may have defects or signs of use present. These are not eligible for refunds, exchanges or credit notes.

Gift Vouchers

Gift vouchers are ineligible for return.

Faulty Item

We will repair, exchange or refund a product where the product is faulty or not of acceptable quality. Provided that the item has not been misused, physically damaged or neglected. The product may need to be returned to the manufacturer for assessment to determine the nature of the issue.

*Threeworlds reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund.